Policies & Terms

For both the protection of our clients and our company, the following terms and conditions shall apply to all clients:

BEFORE WE ARRIVE

1. Please pick up personal items such as toys and clothes and put away in all living areas to be cleaned.
2. If you are having your linens changed on your beds, please make sure that you lay out the linens on each bed. If linens are not out we are unable to change them. Any soiled linens that are left on the bed will be placed on top to the washing machine.
3. If you have products of your own that you would like us to use, please place them on the counter top in the kitchen.
4. Please place new garbage bags on the counter in the kitchen if you are having your garbage taken out.
5. Please make sure that you have left payment on the kitchen counter in a sealed envelope and write “L & L Cleaning Services” on the outside of the envelope.

ARRIVAL TIME
We begin at 8:00 a.m. and finish our last house before 5:00 p.m. We can only give a time span of arrival since the house prior to you may require additional services. If you are scheduled on a non-preferred day we will make every effort possible to move you to your preferred slot once it becomes available.

CANCELLATIONS
If you need to cancel or reschedule your cleaning service, please provide at least 24 hours’ notice for all cancelled appointments. If cancellations are made less than 24 hours’ of your scheduled cleaning day there is a $25 charge which is due at your next cleaning. Once we take a reservation, we hold that time slot open for you and turn away other potential clients in order to ensure your time frame. If we arrive at your home on your scheduled cleaning day and we have not been contacted by you to reschedule your cleaning, there will be a $35 trip charge which is due at your next cleaning. Our office hours are Monday – Friday 8:00-5:30.

ILLNESS
If you or anyone in your family should be ill with a contagious illness, we would greatly appreciate you making arrangements with us to reschedule your cleaning until after you are well. We service all types of families, elderly and families with infants and small children. Your understanding is greatly appreciated.

PAYMENTS
ALL PAYMENTS ARE DUE AT THE TIME OF SERVICE. Cash or checks are accepted (NSF fee $55). Payment should be left in a sealed envelope on the kitchen counter. A late fee of $20 will apply if payment is not received on the day of cleaning.

SATISFACTION OF CLEANING
Since cleaning is a very personalized and subjective service, we cannot offer refunds to clients. However, we want you to be 100% satisfied, that’s why we offer a 24-hour guarantee. If you are dissatisfied with your cleaning service for any reason, please contact us within 24 hours of your cleaning and we will schedule a time to return to re-clean the area/areas you are dissatisfied with at no additional cost to you. If more than 24 hours has passed, we will note the area/areas to be monitored the next scheduled cleaning.

EXTRA SERVICES
If you require extra services or additional cleaning on your scheduled cleaning day, please contact us at least 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the extra or additional services.

CLEANING GIFT CERTIFICATES
Gift Certificates are available, please call for more information.

Thank you for your business and for any new potential client, we appreciated you taking the time to read the information about our business and services. We look forward to serving your cleaning needs for many years to come.

WE RESERVE THE RIGHT TO UPDATE THE TERMS AND CONDITIONS AT ANY TIME NECESSARY. WE RESERVE THE RIGHT TO TERMINATE ANY CLEANING SERVICES TO CLIENTS WHOM DO NOT ABIDE BY L & L CLEANING SERVICES POLICIES AND TERMS.