Last minute cancellations (giving us less than 24 hours’ notice) and No Shows (we arrive to provide service and no one is there) hurt everyone. When we have an ongoing scheduled appointment, we hold that time slot open for our customer. If they won’t be home or don’t need a cleaning for some other reason and they give us the required 24 hours notice, we’re then able to offer that time to someone else. When they give us less notice, or no notice at all, we either incur the expense of the trip to their location, the lost opportunity to provide service elsewhere, or both.
But it doesn’t just hurt us. They pay the $25 late cancellation fee or the $35 no-show fee and, ultimately, all of our customers suffer due to the potential rate increases needed to cover the added costs.
To help us keep your, our and everyone’s costs down, please just let us know when you don’t want us to come no less than 24 hours in advance. You can call, text or email us. Thanks for your cooperation and understanding!
If you need to cancel or reschedule your cleaning service, please provide at least 24 hours’ notice for all cancelled appointments. If cancellations are made less than 24 hours’ of your scheduled cleaning day there is a $25 charge which is due at your next cleaning. Once we take a reservation, we hold that time slot open for you and turn away other potential clients in order to ensure your time frame. If we arrive at your home on your scheduled cleaning day and we have not been contacted by you to reschedule your cleaning, there will be a $35 trip charge which is due at your next cleaning. Our office hours are Monday – Friday 8:00-5:30.